1. Don’t criticize, condemn or complain.
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager want.
4. Become genuinely interested in other people.
5. Smile.
6. Remember that a man’s name is to him the sweetest and most important sound in any language.
7. Be a good listener, encourage others to talk about themselves.
8. Talk in terms of the other mans interest.
9. Make the other person feel important and do it sincerely.
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